EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1882 customer ratings since 2020-01-20 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,512 Customer Reviews over 152 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I can't give a star rating for broadband speed and reliability as I didn't get that far.
    Promised that they would try to get me fibre and would call me if there was a problem.
    No call, cancelled my current service and I've had to use mobile data to get internet.
    No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
  • Reviewer
    Location
    Shotts
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Simply the best provider I've used; I only get 30Mbs at my address, but that was enough for 3 people to hammer it throughout the lockdown. It has never crashed once
  • Reviewer
    Location
    Bury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
  • Reviewer
    Location
    Norfolk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think most of the clowns on here live in a parallel universe!
    I have nothing but praise for EE. My broadband has always been fine but the customer service is such that if I did encounter an issue and let's face it s..t happens then I'm confident that it would be sorted in a timely manner.
    All I can say is that if you speak to people in a courteous manner then you'll get a better response than if you go off on one.
    Ring any bells ????
  • Reviewer
    Location
    Boston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever if you do gaming or you need connection for work, just DONT CHOSE EE. without the reason on some of the days its keep turning off every 5mins. some times speed sucks... switched 4 months ago and now i regret my decision..
  • Reviewer
    Location
    Aylesbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the worst isp in the history of humanity.

    They will take your money, sell your details on to third parties, and in return... nothing. You want to connect to the internet? Tough. This is EE, an internet service provider that does not provide internet service. Just a stupid box with a flashing yellow light. How this is legal I do not know...
  • Reviewer
    Location
    wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection just drops randomly, usually at night when we need to use it most. EE of course say there's absolutely nothing wrong, sometimes they'll send us a new router which doesn't help, because the problem is obviously on their end.

    I honestly cannot comprehend the stupidity of these people, though it feels more like malice at this point.

    If you are reading this, AVOID EE!!

    I repeat - AVOID EE!

    They are the worst isp in the entire world. I'm barely 25, yet I'm already turning grey because these people are stressing me out so much. Daylight robbery. These people are nothing short of criminals.

    To summarise: EE are the worst isp in the world. Avoid them like the plague.
  • Reviewer
    Location
    croft
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.