Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 964 customer ratings since 2020-01-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,278 Customer Reviews over 128 pages

  • Reviewer
    Location
    Northants
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Post Office is slow and unreliable, if you ever feel like life is passing you by too quickly, Post Office have the perfect cure, sign up to a year contract, and believe me, time slows down, as you find yourself counting down the days until the end of the contract.
    I terminated my contract at the end of the 12 months, agreed an end of service date, they sent me an email confirming the agreed date, only for them to sever my connection 4 days early, leaving me without an Internet connection, and just nonchelantly saying, it's gone now, we can't do anything about it, as I complained.
    Avoid this provider
  • Reviewer
    Location
    Helensburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    PO as internet provider have failed me (and I believe others) miserably at a time when we in UK are in virtual lockdown and depend on Fb/Social Media and other IT facilities to check on family and friends - and in my case, also vulnerable clients!!! This is day 3 of Safeguard issues and limited connectivity - no contact, no explanation, and now telephone line can't take any more calls!!!!! Unacceptable way to treat paying customers......Time to move providers me thinks
  • Reviewer
    Location
    Wigan
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    An unbelievable experience wirth the best broadband provider in the UK bar none
    I have used several failed ISPs in the past 10 years including sky, BT, virgin, and EE. Stressed and saddened by my poor broadband - my neighbour suggested PO Broadband as they have never been let down by the service and also mentioned their unbelievable customer support in which their problem was solved in one call when the agent successfully identified the microfilter being at fault. I have to say that three months in with the Post Office - this is by far the best provider in the UK and I would give them 6 out of 5 if it were possible. Getting started was so simple - their customer service is super quick with no less than 5 minutes waiting time per call with a friendly tech expert who is well informed and knows exactly what they are doing, the experience and knowledge shown was remarkable, and well above what is expected. They were also extremely friendly which helps. Unlike a lot of providers, late payments do not mean automatic switch-off of the service and the PO is very generous when it comes to paying back at a later more covenient time. The router is a modern, well-built Zyxel router that arrived on time. It is fast performing and not an eyesore in comparison to other routers. I am getting exactly as promised with 38 mgb/s. Me and my wife are able to use multiple devices at once and we just can't believe how efficient and fast this service is. What a brilliant company. Definitely renewing my contract next year. One up for PO Broadband.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been without internet for 8 weeks now have spoke to at least 15 different people, been lied to and when an engineer said he would come they did not turn up. It's not Xmas Eve and am still waiting for them to come, do not get this service very unacceptable
  • Reviewer
    Location
    Mold
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Impressively unreliable and slow. After complaining multiple times they finally got back after I had changed providers and refused and compensation. Shocking service and wouldn’t use again. With vodaphone and it’s much faster, reliable and cheaper
  • Reviewer
    Location
    Bristol
    Reviewing
    Post Office
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    Acording to Wikipedia, the Soviet Union fell in 1991 - as such, the people of the USSR never had any ecperience with boradband. If they had, I imagine it would probably have been like our experience woth the Post Office.

    The slowest and least reliable internet I've experienced since dial up.
  • Reviewer
    Location
    Gloomsville
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seriously. Do not use your own, or anyones money to pay for this applalling service. Paid for fibre B/B that drops out and and has wildy variable speeds. Never again
  • Reviewer
    Location
    Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I'd read these reviews before I signed up for Post Office broadband. Yes, it's cheap but a false bargain in that the connection constantly drops out (6 times an hour on more than one occassion). I live alone, have a laptop and mobile phone and do nothing more than email and watch the iPlayer, so not a heavy user at all. I didn't bother complaning as on a couple of other occassions I found that a) any calls to Customer Service take more than half an hour to connect and b) I found their staff either pleasant but unable to help or just plain surly. I endured my 12 month contract for 11 months and paid an early exit fee to swap to John Lewis. It doesn't cost much more (£1), includes free evening and weekend calls and a £40 John Lewis gift card. The difference is like night and day! There was an initial problem with my connection and I was given a £30 credit for the inconvenience. I've been enjoying a fast and stable connection since and can hardly believe it. Surely all broadband offered in the 21 century should be like this? I feel sad for Post Office Broadband. Their poor service will be their downfall, probably resulting in job losses. I wouldn't recommend this "service" to anyone.
  • Reviewer
    Location
    Warminster
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    We used Post Office at our previous place which was fair and moved our subscription to Warminster. The download speed here is acceptable though less than what we pay for.

    The UPLOAD speed is HORRENDOUS. On its best days it can do as low as 2 mbps, but from time to time it drops to 0.2 mbps. This is just ridiculous.

    Raising tickets is useless, Post office closes them without touching anything.

    I'm truly dissatisfied because that is unacceptably slow and unstable.
  • Reviewer
    Location
    Otley
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Problems from the very start - it took 4 visits from the engineer to replace all wiring from telegraph pole to the phone socket and still very slow service that kept dropping. Nex to be blamed was the cordless telephone - replaced at my cost - still the same. In all it took 3 months to get a useable service which only dropped out once a week or so and was a reasonable speed until after I told them I would not be renewing my 1 year contract when the speed was cut in half. Switched to plusnet and set up 3 computers 2 phones and smart tv in half an hour.Speed is fast and stable.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.