Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.
Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.
However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.
Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
I signed up for 30GB/month data only , 1 year contract for mobile broadband with Vodafone . This was to use mainly abroad at our holiday home in continental Europe plus on other holidays. Unfortunately I soon realized that I was getting less than the half of the data amount I was paying for. I understand that all other operators (O2, Three etc) clearly state that you can only use a proportion of you data allowance in EU mainland... Vodafone kept saying that they were allowing me to use whole 30GB abroad which was not true . The data were disappearing from my monthly allowance even if we were not switching the mifi device on... Anyway I kept paying for this substandard service for the whole year and stopped my DD as soon as the contract expired. Called them 2 weeks later and was told tha they will still charge me for the whole month after the contact finished as I was supposed to give them 30 days notice. Their T&C clearly state that you can cancel the contract " without termination fee if the service is poor for unreasonable amount of time " Well, the service was "poor" for the whole year... and the contract has ended up already but they still want more money!. STAY AWAY
I've had no end of problems, promises that engineers would come out, but the service doesn't improve, ridiculously long call wait timed. I've now had zero broadband for 36 hrs and have been waiting on the phone to speak to someone for 30 mins. Customer service staff are always polite & helpful, but the problem is the infrastructure. It's costing me money in call minutes and data to my mobild provider, I am extremely unhappy, I would not use Vodafone for ANYTHING ever again.
No Internet service for 5 weeks. Waited in on 5*separate occasions for a promised Open Reach engineer visit - 'no show'. Watch this space. So many phone calls, listening to the same old 'yes, this is totally unacceptable, sir' Frankly, I'm lost. I could throw 'I'm a pensioner into the mix!
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds.
Switched from EE home broadband to Vodafone home broadband. Access to the usual sites Netflix, amazon, Facebook, YouTube all were terribly slow. Support is impossible to get a hold of. The chat online just sits on "loading". From a Vodafone home phone they charge for calling support and never answer.
As we have Vodafone 4g on mobile we switched to chewing up mobile data. Yes the mobile data rates were faster and more reliable than home broadband.
They had actually limited the home speed to 15mb but guaranteed 25mb.
Went through months (yes months) of support. Changed wifi channels (irrelevant). Changes to the google DNS again irrelevant. They promised to send an engineer out to remove the limit within 48hrs. 2wks later still waiting for the engineer and the line limit to be lifted.
Did I mention there is no way to claim for the 15% discount. It is not in any Vodafone App and the techinical support state they can't authorise discounts.
And the support has more rigorous security than any banking app I have used. If I contact via the app then they should have the account details. And if they are going to reset the router then they should call the house phone. Complete incompetence.
Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
Were you planning to upgrade your broadband or TV in time for the holidays? It's now the middle of December, so it's probably too late, right? Oh no it isn't!
We can still save your Christmas with faster broadband and more TV than you could ever possibly watch. Here's what you can do.
If you aren't sure your current broadband will hold up under the strain of endless Zoom chats, Netflix bingeing and PS5 gaming, you still have options.
Although it is too late to get a new fibre deal connected in time for Christmas, mobile broadband can still give a decent internet boost.
There are 4G home broadband plans that offer you unlimited data at speeds on a par with a basic fibre deal. And if you're lucky enough to live in a 5G area, you can switch to something that is potentially a whole lot faster than the broadband you've currently got.
What makes it better is that you don't even need to make the switch permanent, since providers like Three and Vodafone let you sign up on 30-day plans. So if you just want to add a bit more bandwidth alongside your existing service for a few weeks, or are visiting family and need to take a decent internet connection with you, then this could work a treat.
Among the best deals available:
Three have unlimited 4G on deals up to two years long. You can get a 30-day plan for £30, plus £49 for a wireless hub (which you'll be able to continue using in future, too). They also do 5G in select areas, with unlimited data and speeds up to an impressive 200Mb. Prices start at £29 a month.
Vodafone have a range of mobile broadband plans, including some with the very highly rated GigaCube wireless router, for both 4G and 5G. You can pick up both on 30-day deals with unlimited 5G data, or up to 300GB on 4G.
EE and O2 also offer mobile broadband, albeit with lower usage allowances or on longer deals. And don't forget that your phone also offers a tethering feature, where you can make it function as a wireless router. Just be careful that you've got a big enough data allowance, as you can burn through it pretty quickly and don't want to be hit with any excess charges.
Parties might be off the agenda this Christmas, so we'll all be relying on boxsets, movies and Premier League football to keep ourselves entertained.
You can access Sky TV without a dish, installation or commitment through NOW TV. This streaming service lets you choose which bundle of channels you want through a range of TV Passes. Among the best offers are:
Entertainment Pass with NOW TV Boost gives you all the Sky entertainment channels including Sky One and Sky Atlantic, while the Boost add-on lets you watch in full HD on up to three TVs at the same time.
Cinema Pass with NOW TV Boost gives you over a thousand movies to watch on demand. You can also get Entertainment and Cinema in a single bundle.
Sky Sports Day Pass with Mobile Month Pass lets you watch Sky Sports for 24 hours for a one-off fee of £9.98. It's ideal if you want to enjoy specific football matches.
Sky Sports Month Pass with Boost gives you the full Sky Sports experience for a full month.
Kids Pass is the perfect way to keep the kids quiet, with ad-free shows. This no longer includes the Disney channels, though, which have switched over to Disney+.
All the monthly deals auto-renew, so make sure you cancel if you only want them for a month. You can cancel early so that you don't forget, and you'll still be able to watch until your month ends.
Better yet, the Entertainment and Cinema Passes come with a seven day free trial. If you haven't signed up before (or if you've got a different email address and payment card you can use), and you're feeling particularly sneaky, you can time your signup so that you get your free week over Christmas - and then cancel before you pay anything.
In fact, you can get a few nice Christmas treats by making good use of free trials on a few other streaming services. Amazon Prime offers 30 days, and Apple TV and BritBox both give you a free week.
Sadly, Netflix and Disney+ no longer do free trials. But you can spend around £15 in total for a month of the two, more than enough time to binge through the latest series' of The Crown and The Mandalorian while troughing the last of the Quality Street.
And if you're ready to upgrade your broadband in 2021, use our postcode checker to find the best Christmas and New Year broadband deals in your area today.
It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.
Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.
Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.
Vodafone Mobile Broadband Buyers Guide - Is Vodafone right for you?
Can I get Vodafone mobile broadband?
Vodafone's 4G network has almost universal coverage across the UK. Their 5G network is available in 40 locations with more to come throughout 2020.
4G mobile broadband on Vodafone is available to 99% of the population, so unless you're in an especially remote area you should be able to get it. Speeds can vary though, and in certain areas you may get better coverage outdoors than indoors.
Our Speed Test survey shows that Vodafone is not the fastest 4G network. As of January 2020 it was averaging around 22.5Mb. This is over 8Mb slower than the leader EE, and a touch slower than you would expect to get on a basic fibre broadband deal. Vodafone are rolling out the faster 4G+ network, with potential speeds up to 300Mb. Use a coverage map to check if this is available where you are.
As for 5G, you can get mobile broadband through Vodafone in 40 locations, with more to be added over the coming months.
Can I get 5G on Vodafone?
Vodafone's 5G network is available in 40 cities and large towns from early 2020, with more to be added throughout the rest of the year.
The locations that can get 5G on Vodafone are Ambleside, Bebington, Belfast, Bishopbriggs, Birkenhead, Birmingham, Bootle, Bristol, Bristol and Gatwick Airport, Cardiff, Cheadle and Gatley, Droylsden, Eccles, Edinburgh, Glasgow, Horwich, Huyton-with-Roby, Isle of Scilly, Kingswood, Lancaster, Leeds, Liverpool, Llandudno, London, Manchester, Mangotsfield, Newbury, Paisley, Penarth, Plymouth, Prestwich, Rochdale, Salford, Solihull, Stockport, Stoke-on-Trent, Stretford, Wallasey, Warrington and Wolverhampton.
So far, they've named six more places that will get it this year: Blackpool, Bournemouth, Guildford, Portsmouth, Reading and Southampton.
Vodafone 5G is also available in 68 locations in Germany, Spain, Italy and Ireland. You can connect in these places at no extra cost on some plans.
It's important to remember that even in the places where 5G is available, coverage is not universal. It's likely that the busiest or most central parts of a city will have the widest and fastest coverage. You might find coverage on the outskirts is limited to outdoors rather than indoors, and in many places there will be no coverage at all. We'd expect this situation to continue for some time, as the rollout is still in its very early stages.
What 5G mobile broadband deals are available?
Vodafone's GigaCube is specifically designed as an alternative to home broadband. They also offer deals on a SIM-only basis if you've got your own 5G-enabled hardware.
The GigaCube is a cutting edge mobile router built for 5G. It supports the latest Wi-Fi 6 spec (technically known as 802.11ax), and allows for faster speeds and more connected devices with no slowdowns. You can connect up to 64 devices at once, so it's ideal for home use, although only those devices that support Wi-Fi 6 (of which there aren't too many at the moment) will benefit from the enhanced performance. The device can reach theoretical speeds of up to 1Gb.
Vodafone's GigaCube is available on three 18-month contracts and three 30-day rolling deals:
Unlimited Data: £50 a month, plus £50 upfront cost on an 18-month deal or £325 up front on the 30-day plan
200GB monthly allowance: £40 a month, plus £50 up front on an 18-month deal or £325 up front on the 30-day plan
100GB monthly allowance: £30 a month, plus £100 up front on an 18-month deal or £325 up front on the 30-day plan
There's a data cap in place on the two limited plans. You can remove this manually if you need more data in any given month, although restrictions are in place to prevent heavy excess charges.
The GigaCube is intended solely for home use. You can't remove the SIM card and use it in another device (when you're away from home, for example), and it also isn't eligible for the free roaming in Europe that you can get with other plans.
You can also get SIM-only data plans if you've already got your own 5G-enabled devices. The Unlimited Max Data SIM Plan comes on a 12-month contract, has unlimited usage, and includes free roaming in over 70 destinations.
What other Vodafone mobile broadband deals can I get?
Vodafone also have a range of mobile broadband plans on 4G, including a version of the GigaCube home broadband device and some SIM-only deals.
The 4G GigaCube is a different model to the 5G one. It can hit potential speeds of 300Mb, although in reality they're likely to be ten times less, closer to what you'd get from a basic fibre deal. It allows you to connect up to 20 devices at once.
The device is available on three 18-month plans and three 30-day plans. Unlike the 5G model there's no unlimited usage option:
300GB monthly allowance: £50 a month, with a £100 upfront charge on the 30-day plan
200GB monthly allowance: £40 a month, with a £100 upfront charge on the 30-day plan
100GB monthly allowance: £30 a month, with a £100 upfront charge on the 30-day plan
There are two other 4G mobile broadband products in Vodafone's range:
Vodafone R218 Mobile Wi-Fi Hotspot: connects up to 10 devices at once, and comes with free roaming. Is available on 10 plans, ranging from a 2GB monthly allowance to unlimited usage, on 30-day and 12-month contracts
Vodafone K5160 dongle: designed for use on the road, this dongle needs to be plugged into the USB port on a laptop. It doesn't function as a wireless router. Available on 10 plans, ranging from a 2GB monthly allowance to unlimited usage, on 30-day and 12-month contracts
On top of this, there are a number of 4G SIM-only data plans. You can use these with an existing mobile router, or even with your tablet or phone. There are 12-month and 30-day plans with data allowances of 2GB, 6GB, 24GB or Unlimited.
There are two unlimited options. The Unlimited Data SIM Plan is designed for casual use (ie. web, social media etc.) and has its speed pegged to 10Mb. The Unlimited Max Data SIM Plan works at the fastest possible speed available where you are - this includes 5G for no extra cost.
Should I choose 5G or 4G mobile broadband from Vodafone?
With an unlimited plan designed for home broadband use, 5G might be the right way to go - as long as the conditions are right.
With its unlimited data allowance and potential speeds that far outpace a typical fibre broadband package, the 5G GigaCube looks a good bet for home broadband. However, it is intended for use at home - not as a mobile broadband service - so you need to check what kind of signal you can get indoors, if any.
Also, make sure you use our postcode checker to see how the price compares to the traditional fibre packages available in your area. GigaCube may potentially be faster than fibre, but it's also quite a bit more expensive. Home broadband over 5G is likely to become quite common over the next few years, but right now it's still new.
But if you are in a 5G area, that's the one to go for if you are set on mobile broadband. The 4G GigaCube is a similar price, but is limited to 300GB of data on the high end plan. If you use things like Netflix and iPlayer, or have kids, that allowance might not be enough.
Your other option for 4G is to go for a data-only SIM plan. This tops out at a quite palatable £33 a month for the unlimited option, though you will have to provide your own hardware (you can set up an old phone as a Wi-Fi hotspot in a pinch).